Heat network Archives - Propel Technology

Insite Energy scoops two CXA service excellence awards

25th October 2021 By Louise

LONDON – October 18th 2021 – Heat network metering and billing specialist Insite Energy has won two awards at the coveted UK Customer Experience Awards (CXA) 2021. The company was recognised with the top Gold award for its outstanding service in the prize categories: ‘Contact Centre – Small’ and ‘Customer Experience for SMEs’. Since 2019, […]

Insite Energy launches new ESCo Manager Service for developments with heat networks

24th January 2022 By propel-admin

Telford Homes’ Stone Studios is first to sign up to flexible, annual fixed-fee management contract which promotes service excellence, plus fair and transparent pricing for residents Leading London-focused property developer Telford Homes is the first housing provider to sign up to a new energy management service from heat network metering and billing specialist Insite Energy. […]

Insite Energy secures second ESCo Manager contract with Telford Homes

14th March 2022 By Louise

New heat network management service at Greenford Quay provides fixed, transparent fees and short contracts ideally suited to mixed-tenure developments within the residential sector Leading London-focused property developer Telford Homes has signed up to ESCo Manager, the new communal-heating management service from heat network metering and billing specialist Insite Energy, at The Lock, Greenford Quay. […]

Genesis Housing Association chooses Insite Energy to manage metering and billing management across its heat networks

20th June 2017 By propel-admin

Competitive process for four-year, £1.7 million contract sees Insite Energy recognised for partnership model, flexibility, technological solutions and value. Insite Energy has been selected by Genesis Housing Association to manage metering, credit billing and prepayment for its 4,500 heat network-connected flats across London and the South East. The four-year contract worth £1.7 million follows a […]

Insite Energy calls for greater protection for heat network customers

14th November 2017 By propel-admin

Insite Energy, the heat metering and billing specialist, is calling for tougher regulations to protect consumers whose homes are attached to heat networks. The company warns that rising numbers of complaints are proving that self-regulation is inadequate and the time has come for change. Peter Westwood, Managing Director of Insite Energy, said today: “District heating […]

The Guinness Partnership selects Insite Energy for metering and billing

9th April 2018 By propel-admin

Heat network specialist Insite Energy is to manage heat and hot water metering, billing and payment for The Guinness Partnership’s customers living in homes with district or communal heating across England. The housing and care provider, which is one of the largest in the country, has awarded Insite Energy a three-year contract to manage all […]

New app-based metering solution for heat networks leads digital charge

25th November 2019 By Louise

SAV Systems and Insite Energy join forces to launch the first-to-market digital smart metering app for heat networks. The solution is designed to reduce capital and operational expenditure and make energy data accessible to both the heat supplier and consumer. KURVE – the UK’s first app-based metering solution for heat networks – has been launched […]

Insite Energy prepares for soar in heat network demand

28th February 2020 By Louise

Heat network metering and billing specialist Insite Energy is investing heavily in customer service ahead of an anticipated sharp growth in district heating systems across the UK. The company has expanded its call centre by 30% and transferred it from London to Peterborough. It has also recently launched a new online self-service customer platform, which […]

Government heat network funding must benefit housing association residents, says Insite Energy

12th March 2020 By Louise

Expert comment on the announcement of a new Green Heat Network Fund in yesterday’s Budget Statement The Chancellor of the Exchequer, Rishi Sunaq, yesterday outlined a number of funding commitments for low carbon heat in his Budget Statement. An element of that is a £270 investment in a new Green Heat Network Fund to run […]

Insite Energy leaps to top performer spot on Trustpilot

31st March 2020 By Louise

With four stars and a rating of ‘Great’, Insite Energy is now the top-rated metering and billing company for heat networks on consumer review website Trustpilot. Thanks to recent investments in customer service, Insite Energy has raced up the rankings and is now outperforming every other heat network energy billing provider, as well as most […]